13/01/2015

Standard Chartered banks on Shepherd FM once again

Shepherd FM, has announced the renewal of its contract to provide mechanical and electrical (M&E) services and helpdesk support at Standard Chartered Bank’s headquarters at 1 Basinghall Avenue, London.

Since establishing the partnership in 2009, Shepherd FM and Standard Chartered Bank have championed an innovative and collaborative ‘One Team’ partnership, which has seen the facilities management team fully integrated into the bank’s day-to-day operation.

Following the renewal, the contract will run for another two years and will see Shepherd FM’s in-house team continue to provide a CRES Helpdesk, round the clock reactive M&E and PPM and will also see the introduction of Shepherd’s coveted compliance tool ACT.

The renewal was secured after a formal tender process that saw Standard Chartered Bank carry out a full pricing and best practice audit.

This contract renewal is testament to a successful partnership built upon Shepherd’s ability to deliver five-star customer service and support.

Shepherd FM, part of Shepherd Group, has enjoyed sustained growth over the past few years including a 30 per cent increase in turnover last year, whilst maintaining an unrivalled 98 per cent customer retention rate.

Standard Chartered Bank is a leading international banking group, with more than 86,000 employees and a 150-year history in some of the world’s most dynamic markets.

It is one of the UK's largest banks, listed on the London Stock Exchange since 1969, and a top 20 FTSE company among the top five largest banks.

Noel Clancy, CEO for Shepherd FM commented: “Our partnership which began in 2009 goes from strength to strength.

“The ability to form an intrinsic partnership was a fundamental component during the tender selection process.

“We have an exceptionally strong team in place and I am proud of what they have accomplished. Our relationship with the Bank’s team is unwavering, based on a very trusting and open relationship. We are working together to achieve great things.”