12/02/2015

Portakabin keeps the customer satisfied

In sharp contrast to current trends, Portakabin Group has announced that its customer satisfaction scores have been maintained at 92 per cent in an environment where the customer has become increasingly more discriminating. 

According to the UK Customer Satisfaction Index compiled by the Institute of Customer Service, 58 per cent of the organisations surveyed have seen their customer satisfaction scores fall by more than one point over the past year. This suggests that organisations in the UK are not keeping up with customers’ increasing expectations of service and many are missing out on the business performance benefits of high levels of customer satisfaction.

The Portakabin Group has successfully completed 99.7 per cent of projects on time and on budget every year since 2003. This performance far exceeds construction industry figuresonly 46 per cent of non-housing projects were completed on time and 75 per cent on cost according to the UK Industry Performance Report 2014.